Effective Date: 17th April, 2025

At P S Cargo Services ("we", "our", "us"), your satisfaction is important to us. This Refund Policy outlines the circumstances under which you may request a refund for services booked through our website https://tuktoklive.com, which includes Air Freight, Ocean Freight, Road Freight, Warehousing, Supply Chain, and Packaging services.

1. General Policy

Due to the nature of logistics and cargo handling, most services are non-refundable once processing has commenced. However, in specific situations outlined below, you may be eligible for a refund, subject to review and approval.

2. Refund Eligibility

Refunds may be considered under the following scenarios:

• ● Service Not Rendered: Full or partial refund if the booked service was not initiated due to our internal issues.
• ● Duplicate Payment: Full refund in case of accidental multiple payments for the same service.
• ● Customer Cancellation (Before Dispatch): Partial refund after deducting applicable administrative or handling fees, only if the service is canceled before goods are picked up or processed.
• ● Failed Shipment Due to Carrier Fault: Subject to evaluation and third-party logistics terms.

3. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

• ● Cancellations after shipment pickup or dispatch.
• ● Delays caused by weather, customs clearance, or port issues beyond our control.
• ● Customer error in providing incorrect shipment details.
• ● Regulatory or customs seizures due to documentation or compliance issues.
• ● Services already rendered (e.g., packaging, warehousing, documentation).

4. Refund Request Process

To request a refund, please contact us via email at tuktoklive.2026@gmail.com with the following details:

• ● Full Name
• ● Service Booking Reference / Invoice Number
• ● Registered Email ID and Phone Number
• ● Detailed Reason for Refund Request
• ● Any relevant supporting documents

5. Refund Processing Timeline

• ● Initial Review: All refund requests will be reviewed and responded to within 7-10 business days of receipt.
• ● Approval Notification: If approved, you will be notified via email with confirmation and refund details.
• ● Processing Time: Once approved, the refund will be processed within 3-5 business days.
• ● Credit Timeline:
  • ○ Credit/Debit Card or UPI – 5 to 7 business days
  • ○ Bank Transfer (NEFT/IMPS/RTGS) – 3 to 5 business days
  • ○ Wallets or Payment Apps – 2 to 4 business days

Please note that the credited timeline may vary based on your bank/payment gateway’s internal processing times.

6. Contact Us

For any questions or assistance regarding refunds, please reach out to us:

P S Cargo Services

Email:tuktoklive.2026@gmail.com

Phone:+91 95518 92018

Website:https://tuktoklive.com